Answer the following questions.

1. A top down flowchart should,

a) have no more than four steps

b) have no more than seven steps

c) have no more than ten steps

d) Have as many steps as required

2. Essentially, what QFD does it to translate the customers reqirements into appropriate technical requirement at all stages.

a) True

b) False

3) Status accounting, one of the four processes of configuration management, enables people on large, volatile projects to avoid using outdated versions of documents and components.

a) True

b) False

4. TQM is about making continuous improvements, but BPR is about making step change improvements.

a) True

b) False

5. Which of the following sections of ISO 9001: 2008 applies to determining the process needed to convert customer requirements into customer satisfaction?

a) Quality management system

b) Management responsibility

c) Resource management

d) Product realisation

e) Measurement analysis and improvements

6. Which of the following represents the process of engaging multi-functioning teams to provide an integrated approach to product introduction?

a) Total design

b) Quality functioning

c) Simultaneous engineering

d) (b) and (c)

e) (a) and (c)

7. Which of the following doesn't contribute to effective leadership?

a) Avoiding incorporating objectives in mission statement

b) Provision of supporting plans

c) Empowering employees

d) Appropriate management structure

e)Defining critical success factors

8. Teamwork plays important role in changing culture of organisation?

a) True

b) False

9. Which of the following is a link comprising "quality chains"?

a) Service by internal supplier

b) A part passed by external supplier

c) A service by external customer to internal customer

d) A part passed by internal customer to internal supplier

e) A piece of information communicated by internal supplier to internal customer.

10. 'Quality gurus' such as Deming, Juran and Crosby agree on one unique definition of quality.

a) True

b) false