Answer the following questions with 400 - 500 words using empirical sources.

1. Explain the negative effects of apologizing. Provide evidence and sources for your answer. Does CRIP play a role in the negative outcomes?

2. Why does mediation work? What factors need to be present in order for mediation to be effective? What is the role of communication tactics in mediation?

3. Scenario: You are the boss of a small paper company and manage roughly 10 employees in your branch. You want to create a promotional opportunity for your employees so you open the new position of assistant manager. What considerations are there in order to mitigate conflict among your employees putting in for the job? What techniques would you use to handle disgruntled employees?

4. According to Hocker and Wilmot (2011), men and women tend to be socialized to hold different views of forgiveness. What are the significant gender biases with respect to forgiveness? Describe a specific event and the ways in which gendered views of forgiveness may have influenced the people and/or situation.