Andy says he wants his managers to “self-start” and tells new employees, “When people walk in the door, I don’t want them looking for me. I want them looking for you.” You can infer from this statement that Andy:

Prefers to delegate to subordinates

Gives employees responsibility but not authority to perform tasks

Wants Barcelona to have a tall structure

Likes to run a highly centralized organization

If Barcelona has a core staff of restaurant managers and head chefs and contracts with staffing agencies to fill all other positions, from accountants to dishwashers, then the company has a_____ structure.

a. divisional

b. functional

c. matrix

d. network

Advantages of this structure include: Check all that apply.

High flexibility with regard to labor costs

High worker loyalty

High ability to hold workers accountable

Adaptability with regard to workers’ skills

Restaurants provide their patrons with a product, food, and with a service, the dining experience. Food is primarily the output of “the back of the house,” or the kitchen. The dining experience is primarily provided by “the front of the house,” or the dining room staff. In the video, Andy and Scott clearly express a passion for innovation and a high level of customer service. Due to their high commitment to excellence, they would want to use the best possible organizational structure to provide their product and service. According to research, the best structure depends on a company’s strategy and the technology it uses.

For the front of the house, where employees interact directly with customers to produce a dining experience, which structure is the best fit?

An organic, decentralized structure

A centralized functional structure

A mechanistic structure with a relatively narrow supervisory span of control

A tall, centralized structure