Analyze the necessity and importance of creating a customer-focused scope decision in the process of defining the scope for a project. Next, speculate on the key negative impacts that a bad customer-focused scope decision would have on a project. Provide one (1) example of a project which uses such decision to support your response.

From the e-Activity, analyze the overall manner in which the project scope process relates to change control and issues management. Choose one (1) key challenge that may arise from this relationship, and suggest one (1) strategy that the project manager may use to address the challenge in question. Provide a rationale to support your response.