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Analyze a recent experience that you have had with a service business (for ex, a hairdresser, movie theater, dentist, car repair, and restaurant) in terms of your expectations and perceptions about each of the five components of service quality. Include the five components of service quality in your analysis. (Reliabilty, Responsiveness, Assurance, Empathy, and Tangibles.)

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Business Management, Management Studies

Category:- Business Management
Reference No.:- M9111211

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