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Analysis of the Case

How should Radisson (p 25 of case ) define and implement their service guarantee? 

What role should information technology play in accelerating the drive to improve service quality?

How should Radisson measure and improve customer satisfaction and employee satisfaction? 

How should Radisson drive commitment to service quality through their franchise organization? 

How should Radisson align the goals of the hotel management team, hotel workers, owners, corporate management, and corporate staff with the new brand strategy? 

Appendices

Include any additional supporting documentation here. If you did any analysis in Excel, copy and paste your output as one of the Appendices.


Attachment:- QSO_690_cases-2.pdf

Operation Management, Management Studies

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