(Answered) An investigation of the effectiveness of a training program

Management Studies

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. Seven customers were randomly selected and completed both surveys. The results follow.

Customer	Pre-training survey	Post-training survey
A	20	22
B	19	19
C	24	24
D	21	24
E	20	22
F	19	20
G	16	22

What is the value of the test statistic?

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