9. Mediators operate in a crisis atmosphere requiring a special mix of
experience.
talent.
behavior.
All of the above
11. The mediator must ultimately get the parties to reach a settlement in court.
before the bargaining unit.
face to face.
off the jobsite.
Question 12.12. Labor productivity is positively influenced by the bonus policy; however, the productivity effect is reduced by unionization.
regulation.
globalization.
All of the above
Question 13.13. Which of the following is a quasijudicial process in which parties agree to submit unresolved disputes to a neutral third party for binding settlement? Mediation
Arbitration
Wildcatting
Expedited negotiation
Question 14.14. An arbitration procedure examines the prearbitration, arbitrator selection, conduct of the arbitration hearing, preparing and rendering an award, and the magnitude of arbitration.
postarbitration.
role of the arbitrator.
None of the above.