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An analysis of order and shipment data shows that the order fill rate is 93.3% and ABBA collected the following data concerning customer service performance:

Late delivery—7 percent

Damage—1 percent

Incorrect documentation—5 percent

Assuming these are the critical attributes for perfect orders, how well did ABBA perform? Consider four attributes in your calculation - the three attributes given above and the order fill rate given above. (Round your answer to 1 decimal place.)

perfect order performance _______%

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93133286

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