Although e-mail/technology is designed to help speed up communication...it can also cause problems if some very basic guidelines are not followed such as checking e-mails on a regular basis, using the "out of office" feature (microsoft office) to notify senders that the receiver in not available to receive or respond to messages and promptly responding to e-mails when necessary. While most of us communicate with co-workers and other agencies through e-mail, what percentage of your customer communication is done electronically? Can you think of other ways that electronic communication might be ineffective?