Aim for 1-2 pages of content and please insert facts/source citations when possible to support your ideas.

Here are the details:

In a short essay (not to exceed two pages) explain how you see the treatment of internal and external customers. Is one more important than the other? How does this affect "quality" in the organization?

Suggested paper format:

Introduction

Paragraph 1: Introduction of your organization/business and a review of internal customers

Paragraph 2: Introduction of your organization and a review of external customers

Paragraph 3: Comparison of the treatment of internal and external customers in your organization-- review of which is treated better (and examples)

Paragraph 4: Summary of How the focus on either the external or internal customer can affect "quality" in the organization.

Conclusion

Please remember that in case of the need to use citations, academic form, etc. the proper format will be APA, Sixth edtiton.