Agan interior design provides home and office decorating, Ask an Expert

Management Studies

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.5 customers arrive each hour. One design consultant is available to answer questions and make product recommendations. The consultant averages 10 minutres with each customer.
A. Compute the operating characteristics of the customers wiating line, assuming posson arrivals and exponential service times.
B. Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this gaol being met?
C. If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? Will the service goal be met?

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