(Answered) After reading article dry cleaners answers the following

Management Studies

After reading article Dry Cleaners answers the following questions

What could the Chung's have done differently to possibly prevent this lawsuit?

Should stores offer this type of guarantee?

When you see a "Satisfaction Guarantee" what do think that implies about the service provider?

3) Please read the following article

http://www.qualitydigest.com/magazine/2000/sep/article/measuring-and-managing-customer-satisfaction.html# (Links to an external site.)

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