After noticing that some workers were starting work late and finishing early, a department head wrote this message to subordinates: It is apparent that many of you are not giving the company a full day's work. Thus, the following procedures are implemented immediately:

a. After you clock in, you will proceed to your workstations and will be ready to begin worl=k promptly at the start of the work period.

b. You will not take a coffee break or consume coffee on the job at the biginning of the work period. You will wait until your designated break times.

c. You will not participate in social gatherins at any time during the workday except during designated break periods.

d. You will terminate work activities no earlier than 10 minutes prior to the end of the work period. You will use 10 minutes to put up equipment, clean equipment, and police the work areas.

The message was not well received by the workers. in fact, it led to considerable anger and confusion.

Using the discussion of communication planning, explain where the department head's problem-solving process went awry. What did he or she fail to take into account?