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Advanced Quality Management and Performance Improvement in Healthcare

We explore the vision of a Lean hospital. When is a hospital Lean? What would a Lean hospital look like? What would it be like to work at a Lean hospital?

As you reflect on chapter twelve, think about and respond to the following questions:

(1) How might people react to a goal of "zero" or "perfection"?

(2) How are some patient-centered goals complicated by the payer system and financial incentives in our country?

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Operation Management, Management Studies

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