Activity Description

Review the Thomas-Kilmannmodel for conflict resolution.

https://www.youtube.com/watch?v=QFf88IVl_Wc
https://www.youtube.com/watch?v=PHJ8eybXJdw

Prepare a 10-15 minute interview with your current or a former direct manager, in which you ask him or her about a specific workplace conflict, preferably one with which you are personally familiar. Your interview questions should cover:

• Circumstances of conflict and the stakeholders involved (do not use anyone's real names)
• The manager's approach to solving the conflict
• How the resolution affected the involved parties
• Lessons learned from the conflict

Write a paper in which you describe the scenario discussed in the interview and assess the conflict resolution strategy involved, given the source of conflict, the chosen conflict resolutions strategy used based on the Thomas-Kilmann model; and how effective the outcome was for the involved stakeholders. Suggest alternative ways this particular conflict might have been handled and analyze potentially different outcomes, in the short and long term.

Discuss the conflict management resources available to project managers - both internally in the project organization and in the organization at large.

Compare and contrast two different ways of managing an interpersonal conflict between project members who are considered ‘difficult to work with' by others. Assume the conflict has escalated to a point where it jeopardizes project goals. Explain the expected results of each proposed method and integrate appropriate resources and tools you would utilize. How will you decide which conflict resolution method is best and who will you go to for help?

Support your paper with a minimum of three (3) external resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Response should be 7-8 pages not including title and reference pages.