Active links for all websites in this chapter can be found online. If MyBCommLab.com is being used in your class, see your User Guide for instructions on accessing the content for this chapter. Otherwise, visit www.pearsonhighered.com/bovee , locate Business Communication Essentials, Fourth Edition, click the Companion Website link, select Chapter 5, and then click on "Featured Websites." Please note that links to sites that become inactive after publication of the book will be removed from the Featured Websites section.

1. Analyze This Message Read the following document and (1) analyze the strengths and weaknesses of each sentence and (2) revise it so that it follows the guidelines in Chapters 3 through 5.

I have so many questions I would like to ask you: Did you encounter any unforeseen costs when you were first starting up your franchise? Did you have trouble fitting into the franchise mold? How much say did you have in the location of your store? In its size? How long did it take you to start making a profit? How many hours a week do you work? Do you have any costs that are not covered by the franchise fee? How do you calculate royalty and advertising fees? How much say do you have in choosing suppliers? Do Subway's advertising programs satisfy your needs? How much did Subway help you in the beginning?

As a potential franchisee, I am investigating Subway operations. Can you help me answer some of these questions? With your experience, you can provide the kind of information I need. Can you help me? I would be so grateful. You can reach me at (918) 555-9983, day or evening. My mobile phone is (918) 555-8838.