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Achieving superior customer responsiveness is an integral part of gaining a competitive advantage. Identify a company (other than the examples in the book such as pandora, mcdonalds, amazon, microsoft, barnes & noble, ford, m&m's, honda, fitbit & dominos pizza) that has achieved superior customer responsiveness. How did they do it? By what methods do they sustain it? What, if anything, could tear it down? If you answer nothing could tear it down, why is this? (atleast 150 words)

Operation Management, Management Studies

  • Category:- Operation Management
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