According to an article on the 24/7 Wall street wire workers with PCs are on the web for 20 to 22 hours per week and at least five hours of that time is spent on personal matters such as shopping online, viewing social networking sites, and playing online games. You are the manager of a customer service department for financial services firm and your boss has asked you to develop a policy and set of guidelines for Internet use by your employees. She acknowledges that some use of the Internet for personal use is unavoidable; however she wants you to develop a policy that sets forth specific enforceable guidelines for what is and what is not acceptable use of the Internet company time. Develop a policy that contain specific guidelines concerning their Internet use that is what they can and cannot do, time limits and so forth your policy should also address how you will monitor employees use of the Internet and what the penalties for are for the violations.