problem 1: The transformation of a set of inputs to a set of outputs is a characteristic of:

a) Universities.
b) Prisons.
c) Automobile assembly plants.
d) All of the above.

problem 2: Services like chartering a bus or repairing an automobile are alike to the given:

a) Project operations.
b) Batch operations.
c) Job shop operations.
d) Productivity.

problem 3: Given are differences between manufacturing and service operations except

a) Quality is more simply measured in service operations.
b) Productivity is simpler to measure in manufacturing operations
c) Contact with customers is more prevalent with persons working in the service operations.
d) Accumulation or reduction in inventory of finished products is more applicable to the manufacturing operations.

problem 4: According to Adam Smith, which of the given was not a benefit of specialization of labor?

a) Rapid development of the dexterity.
b) Saving time in task shifts.
c) Division of work between workers and management.
d) Development of mechanical devices.

problem 5: Who of the given is not related with scientific management:

a) Frederick W. Taylor
b) Henry L. Gantt
c) Elton Mayo
d) Henry R. Towne