a) What’s involved in the revision process? Is revision still necessary in a digital age when workplace messages fly back and forth in split seconds?

b) What’s wrong with a message that begins, I am writing this announcement to let everyone know that …?

c) What is microblogging, and why is conciseness especially important in microblogging messages and social media posts?

d) What’s wrong with familiar business phrases such as as per your request and enclosed please find?

e) Why should writers avoid expressions such as first and foremost and think outside the box?

f) What are buried verbs and zombie nouns? Give an original example of each. Why should they be avoided?

g) How do bulleted and numbered lists improve readability?

h) In proofreading, why is it different for writers to find their own errors? How could they overcome this barrier?

i) What are five items to check proofreading? List useful methods to spotting these errors?

j) How can you overcome defensiveness when your writing is criticized constructively?