(a) What is cross-docking and why is it an important concept for many corporations? Cite one or more references to back up your position. Be sure to cite or include links to your sources.

(b) Using the internet, look up and briefly describe the capabilities and proposed benefits of at least one warehouse management software application (or warehouse management solution). Cite one or more references to back up your position. Be sure to cite or include links to your sources.

(c) Select one or more technologies related to warehouse management (RFID, voice recognition, bar coding, scanners, robotics, etc.) and briefly describe the potential impact of that technology on the design and management of a warehouse or distribution center. Cite one or more references to back up your position. Be sure to cite or include links to your sources.