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(a) What is benchmarking? what are its important types ? how you will decide which type of benchmarking should be used in given situation, write at-least 2 different applications of different types of benchmarking. Please use diagrams and neat to the point explanation about different types of benchmarking.

(b) How quality awards work ? What are the important criteria which should be met in a quality award? How Deming quality award is different than Malcom baldridge award and European quality award. Please provide tabular comparison.

(c) What are the two common frameworks to achieve six sigma, and how they are different than each other? Describe any one of the frameworks with the clear indication of tools used in each phase?

(d) How Deming, Juran, Crosby, Feigebaum, Ishikawa and Taguchi can be compared in the real life ? Can you identify what is similar between the three and what is dissimilar between them ? You are to prepare table ( comprehensive to compare them on various points, contributions.

(e) What are the professional societies active in the areas of quality ? How these societies really help you to keep yourself updated and help to improve your quality, and knowledge?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92185256

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