A successful trainer needs to effectively engage various types of trainees and adapt quickly in the learning environment to meet their needs. Chapter 8 of the Blanchard and Thacker (2013) text lists and offers tips on dealing with different participant personalities. Review the three scenarios below. Discuss how you would effectively engage and manage each group of participants in a 2-day training seminar. Apply two to three specific adult learning principles and/or techniques to each of the scenarios listed below.

Scenario A

Your colleague is a training specialist who has just concluded an activity on techniques for overcoming challenges in the classroom. He clearly understood the content, but did not ask questions of the group to confirm their understanding. In addition, when explaining activities, the directions were not clear and there was never an opportunity to ask for clarification. What constructive feedback would you give to your colleague?

Scenario B

Your colleague is a department manager who has just opened a training session. Her opening included group introductions, but she went directly into presenting content. About an hour later, a few participants began talking out of turn. What feedback would you give to your colleague on the impact this may have had on participants, and what could have been done differently to avoid this situation?

Scenario C

Your colleague is a human resources manager who just completed an activity followed by a group discussion. The activity went well, but the debrief did not. As the facilitator, he had trouble getting the group to answer his questions. The group did not appear to be very engaged. What feedback could you give him on how he could get participants to participate?

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