A state consumer agency has had a number of complaints, Ask an Expert

Management Studies

A state consumer agency has had a number of complaints against a car repair service. It seems customers are being told they need repairs when in fact they do not need them. This is especially true in the brake repair department. The consumer agency believes that many customers are being told they need new brakes when in fact the brakes are worn but not dangerous.

Lisa was one of the customers who bought new brakes when she really did not need them yet. In an essay of one page answer the following questions: Would you encourage Lisa to use mediation or litigation in her claim against the car repair service? Why? What are the advantages and disadvantages of each process for Lisa?

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93111437

Have any Question?Write your Review or question?

Related Questions in Operation Management

1 why is it important for managers to understand national

1. Why is it important for managers to understand national cultures around the world? 2. Why is organizational change important at the supervisors, managers, and directors level? 3. List the barriers which occurs in the ...

1 discuss why gage repeatability and reproducibility

1. Discuss why gage repeatability and reproducibility studies are important 2. Discuss (using examples) of each step in the Six Sigma process. 3. Describe the role community health centers play in the health care system ...

Considering the content from chapter 8 decide whether you

Considering the content from Chapter 8, decide whether you would use the direct or the indirect organizational plan for the following situations, and justify your choice. For each situation for which you choose the indir ...

Assignmenta companys external environment affects its

Assignment A company's external environment affects its international operations. The text identifies three categories that a company must consider when implanting international strategies. They are physical factors (geo ...

1 create a professional memo to the hospital ceo in your

1. Create a professional memo to the hospital CEO. In your memo, explain current trends and future challenges of health information exchanges. Include benefits and challenges to joining a HIE. Your memo should include at ...

You are president of a 50m metal component

You are President of a $50M metal component fabrication/assembly business. –100% Family Owned: Dad just retired (with a lot of knowledge), two kids (youngest is a sales rep) –The market is very competitive. Product is of ...

1 what is customer touchpoint discuss everything about it

1. What is customer touchpoint ? Discuss everything about it and its application in the real business world. 2. What specific resources and capabilities does your company possess that would make it attractive to diversif ...

Open discussion for - pdsa and the nature of true

Open Discussion for - PDSA and the Nature of True Learning Then discuss some or all of these questions with your fellow students: 1) How can you put this PDSA methodology of learning into practice in your personal life n ...

Paul bergey is in charge of loading cargo ships for

Paul Bergey is in charge of loading cargo ships for International Cargo Company (ICC) at the port in Newport News, Virginia. Paul is preparing a loading plan for an ICC freighter destined for Ghana. An agricultural commo ...

Question develop a plan for managing your debt how many

Question : Develop a plan for managing your debt. How many sources of debt do you current have, and what are the balances owed on each? What specific behavioral steps do you personally need to take to match your debt asp ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert