Q. JetBlue & the VA. Importance of IT processes.
1. Eric Brinker of JetBlue noted that the database developed during the crisis had not been needed before; the organization had never experienced a meltdown

Illustrate what are the risks also benefits associated with this approach to IT planning?

2. With hindsight, we know that the decision made by Eric Raffin of the VA to not fail over to the Denver site was the correct one. But, it involved ignoring established backup procedures. With the information he had at the time, illustrate what other alternatives could he have considered?

3. A small, undocumented change resulted in the collapse of the VA system, largely due to the high interrelationship between its applications.

Illustrate what is the positive side of this high degree of interconnection; also explain how do these benefit patients?