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A shipping company has set up Service Level Agreement (SLA) with a customer. One requirement of the SLA is the truck delivering the goods will utilize an automated "inside the fence" capability to send a text message to the receiving company when the truck is ten miles away from delivery. Assume the customer lives in a large city. Explain why the SLA, favors the shipping company and not the customer.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93111739

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