1. A service provider that wants to be perceived as empathetic should allow its employees to customize the services to meet the specific needs of each individual customer.

TRUE

FALSE

2.When considering customer satisfaction/dissatisfaction, the ability of the service providers to correct service delivery system failures is very important.

TRUE

FALSE

3.A customer's refusal to comply with park regulations when riding a roller coaster in an amusement park will have no effect on his or her level of satisfaction.

TRUE

FALSE