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problem 1: A quality orientation needs a significant change in corporate culture. Quality is all pervasive and influences all the departments. Which of the given is not a key characteristic of successful quality improvement programs?

i) Education and training.
ii) Teamwork.
iii) Total systems approach
iv) Employees involvement
v) Short -term perspective.

problem 2: Socialization helps create order and consistency. Which of the given are two ways to control and bring about order in an organization?

I. Have formal controls like rules for every move an individual makes.
II. Convey the job responsibilities and the role expectations to the new employees.
III. Use informal controls that can be imposed via organizational culture which is build via ages and is passed on to the next generation via socialization.
IV. Make positive perception of the employer.

i) Both (I) and (II) above.
ii) Both (I) and (III) above.
iii) Both (I) and (IV) above.
iv) Both (II) and (III) above.
v) Both (II) and (IV) above.

problem 3: Employees and also organizations face certain issues or challenges in career planning. The demands of a fast changing economy have been forcing organizations to:

i) Restructure and reorganize.
ii) Decline opportunities.
iii) Have little room for advancement.
iv) Move slow.
v) Reorient itself.

problem 4: In the recent past, organizations have departed from the traditional work schedules and policies in order to motivate the employees perform more proficiently and successfully. Job rotation is one of the modern management methods used by the management. Which of the given is/are false regarding job rotation?

I. The employees would be relieved from monotonous jobs.
II. It helps managers to deal with frequent absenteeism and high turnover of workforce.
III. It caters to all job characteristics illustrated in the ‘job characteristics approach’ to job design.
IV. It permits employees select their working hours.

i) Only (IV) above
ii) Both (II) and (III) above
iii) Both (III) and (IV) above
iv) (I), (III) and (IV) above
v) All (I), (II), (III) and (IV) above.

problem 5: The recruitment policy of an organization would generally be in alignment with the objectives and policies of the organization. In this regard, a good recruitment policy must be based on:

I. The cost the applicant incurs.
II. Preferred sources of recruitment.
III. Criteria for selection.
IV. Identification of applicants needs.

i) Only (IV) above.
ii) Both (II) and (III) above.
iii) Both (III) and (IV) above.
iv) (I), (III) and (IV) above.
v) All (I), (II), (III) and (IV) above.

problem 6: The span of supervision is the optimum number of subordinates a person can efficiently manage. Tall and flat organizational structures deal with the span of supervision and the number of hierarchical levels in an organization. Which of the given is/are true regarding flat organizations?

I. Flat organizational structure is characterized by the narrow span of control.
II. Flat organizations require well-trained management teams, equipped to take decisions at lower levels.
III. Flat organizational structure has fewer hierarchical levels.

i) Only (III) above.
ii) Both (I) and (II) above.
iii) Both (I) and (III) above.
iv) Both (II) and (III) above.
v) All (I), (II) and (III) above.

problem 7: An unstructured interview comprises of many open ended problems. In this regard, which of the given is the main disadvantage of an unstructured interview?

i) Same problems are asked to all the candidates.
ii) Interaction tends to proceed naturally.
iii) Candidate can evaluate their own performances.
iv) Candidates are uncomfortable during the course of the interview.
v) Interview tends to be more subjective.

problem 8: Manpower planning, recruitment, selection, placement, orientation and induction are diverse areas of employment. They make use of job analysis at some point or the other. In this regard, which of the given results of job analysis form the inputs for such exercises?

I. Requirements of the job.
II. Tasks of a job.
III. Responsibilities of a job.
IV. Responsibilities of the management.

i) Both (I) and (II) above.
ii) Both (III) and (IV) above.
iii) (I), (II) and (III) above.
iv) (I), (III) and (IV) above.
v) (II), (III) and (IV) above.

problem 9: New activities such as management of expatriate assignments are comprised to IHRM. Which of the given is/are true regarding performance appraisal management of employees in an international business organization?

I. The goals and the metrics will be similar across the countries.
II. The performance appraisal system of an organization operating in different countries requires be designing and implementing with utmost care.
III. Performance appraisal system makes sure that both the employees and the company enjoy the long-term benefits of working altogether.

i) Only (II) above.
ii) Only (III) above.
iii) Both (I) and (III) above.
iv) Both (II) and (III) above.
v) All (I), (II) and (III) above.

problem 10: The work group of the new employee will have its own norms or standards of acceptable behavior. Which of the given is not true regarding norms?

i) Relevant norms are those that are considered to be necessary for the organization however not absolutely desirable.
ii) Norms might comprise conforming to informal production standards set by the group.
iii) Norms are unwritten rules which convey to the members what they ought to do.
iv) Norms comprise being considerate in responding to colleague’s needs.
v) Norms comprise celebrating main achievements of the department.

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