A quality management assignment on quality models at the back have given a little extra info for what it should be based on

Introduction

Management system standards and models establish concepts, principles, guidelines and criteria for implementing, maintaining and improving the processes by which an organisation defines and achieves its strategic business goals. There are four distinct functions associated with management systems standards and models and these are:

- The Quality Assurance function that provides confidence to customers that the products/services provided are what they claim to be.
- The Quality Management function that defines planning, organising and achieving goals.
- The Social Responsibility function that manages the impact of business operations on all other stakeholders.
- The integrated management function that visualises the organisation as a system of interconnecting processes and manages them to satisfy the expectations of all stakeholders.

Through these functions, management system standards and models address specific goals and may be applied to different processes within an organisation. They apply to an organisation as a whole rather than to products and/or services and are often successfully integrated.

Assignment background

For your assignment you should firstly familiarise yourself with a range of management system models and standards. These you can use to support the analysis you will need to carry out on the application or potential application of management system standards and models to an organisation that you are familiar with.

Task:

The output for this assignment will be a formal report suitable for submission to the senior managers of your chosen organisation and will be structured as follows:

1. Introduction to the organisation - an overview of the organisation, its products and/or services, management structure, stakeholders and quality management systems currently in place.

2. Evaluate the use of quality models and standards and the benefits that use of them may bring to the organisation. it is suggested that your evaluation should compare and contrast at least two quality models and standards but no more than five. The quality models and standards evaluated here do not necessarily need to be in place in the chosen organisation.

3. Evaluate the effectiveness of one method such as CE marking or product certification schemes and the role played by professional bodies (regulators, certification bodies, consultants etc.) in conformity assessment. The conformity assessment method does not need to be in place in the chosen organisation.

4. Analyse the existing management standard functions of the chosen organisation. Discuss what is in place in each of the four functions of: quality assurance, quality management, social responsibility and integrated management functions. This discussion should detail the quality models and standards that are in place, how conformity is assured, the impact of operations on stakeholders and the level of integration of processes to satisfy the expectations of stakeholders.

5. Based on your analysis of what the organisation has in place, draw conclusions about the current level of compliance against quality standards and models.

6. Based on your conclusions, make a recommendation for the introduction of a new management system standard or model into the existing management system together with a time plan for integration.

The assignment submission should be an evaluation based on research and analysis. It should inform the reader about the organisation; the points identified above, draw conclusions and recommend one standard or model to the organisation.

Executive Summary - This should be written last and be made up of three paragraphs. 1) Aims and Objectives of the report; the reasons for the report 2) Methodology 3) Overview of the conclusions and recommendations

Introduction - this should introduce the reader to the organisation, what are its services/products - management structure, stakeholders and QMS. What are the aims and objectives of the report?

Quality Models and Standards - Describe at least two quality models or standards, I would suggest you choose three. Note, the assignment calls for you to compare and contrast the models and so you can't just discuss the models, you need to evaluate them. Make sure that you bring out the benefits of the models or standards to the organisation.

Conformity Assessment - Choose a method for conformity assessment e.g_ CE marking, Kite marking, external assessment of the 1509001 etc. and evaluate the effectiveness of the approach. Bring in the role of professional bodies e.g. auditors.

Analysis of Existing Management Standard functions - This is the main section of the report and is 40% of the marks. You must analyse what is currently in place in your organisation - remember to bring in quality assurance, quality management, social responsibility and integrated management functions. What models are in place? How do you assure conformity? What is the impact on stakeholders? How are the processes integrated? What are the strengths and weaknesses of the system currently in place?

Conclusions Look at the information you have found out about models and standards, then compare the approach of your organisation to 'best practice' that you have described and reach some conclusions about the organisation's current status of the systems and compliance.
Recommendations - Following the conclusions you should be able to identify some recommendations for the organisation to take forward and improve the position. Which management standard or model would you recommend introducing into the existing system - and what is the timeplan.

Background

• The company is a precision engineering company that has ISO 9001 & 14001 in place
• Models and standards to be discussed and compared are to be OHSAS 18001, IS014001, EFQM. model & Malcolm baldridge award
• Evaluate effectiveness of CE marking and the role
played by certification bodies for IS09001:2008
• The company at the moment has a mature management system that meets only general requirement of iso9001 & 14001 only. There is no preventive action or continuous improvement etc
• Recommendations would be to add OHSAS 18001 to the companies certification and upgrade to ISO 9001:2015
Can the above be used as a profile to build upon ?

The bibliography SHOULD BE British based

The assignment should be 4500 words max