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A medical clinic recently conducted a patient satisfactory survey of a 100 patients. Using the Lickert scale of 1 to 5 with 1 being 'Very dissatisfied' and 5 being 'very satisfied'. The clinic compiled a check sheet for responses that were either 1 or 2, indicating dissatisfaction with the performance attributes.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91024272

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