(A) Many talented programmers in the Seattle area do not have the requisite social or grooming skills to work closely with their busy and more formal managers. Bowers Employee Success Service teaches a four-hour class on grooming and dress-for-success. Use all characteristics of service to describe this teaching service and provide one method that can be used to reduce the problems associated with each characteristic.

(B) Dunkin' Donuts shops have to be open between 20 and 24 hours a day since part of their appeal is coffee and doughnuts ready whenever they are wanted. However, over 50 percent of sales are between 6 and 10 a.m. If the operating hours cannot be changed, what alternative growth strategies could be pursued? Explain in details.