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A manager is contemplating making changes to a singke-server system that is expected to double the service rate, and still have just one server.

a. Would you intuitively think that doubling the service rate of a single serversystem would cut the average waiting time in half?

b. For the sake of analysis, suppose the current system has an arrival rate of 8 customers per hour and the service rate is 10 customers per hour. If the service rate is doubled, what impact will that have on the average number waiting in line?

c. What are some of the management implications of your analysis?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91982457

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