A local bridal shop noticed that scores on their customer, Ask an Expert

Management Studies

A local bridal shop noticed that scores on their customer satisfaction survey were in steady decline. As a remedy, management implements an appointment reservation process that ensures that brides-to-be have the undivided attention of a bridal consultant at a specific time. Unfortunately, satisfaction scores continue to decline.

Which gap of SERVQUAL might be occurring and how would you fix it?

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92582732

Have any Question?Write your Review or question?

Related Questions in Operation Management

Nathan is a manager at a company that has made the

Nathan is a manager at a company that has made the difficult decision to downsize. After his company eliminated 100 employees, what must Nathan do to effectively manage his remaining employees and help them through the s ...

The retail industry in the present world needs optimization

The retail industry in the present world needs optimization of costs and better services for efficiency. Starbucks needs RFID to regain all its customers after the recession. Some of the customers that were lost during t ...

1 discuss the 4 main tasks in crafting a corporate

1. Discuss the 4 main tasks in crafting a corporate strategy. 2. Define the term diversification and discuss when a company should consider diversification. 3. Define the 4 strategic options for diversification. 4. Discu ...

1 product placement decreases realism in programming which

1. Product placement decreases realism in programming, which is why producers rarely want to use them. Select one: True False 2. One disadvantage of consumer generated advertising is that consumer’s often resent being as ...

Fayolrsquos organizing function is demonstrated when

Fayol’s organizing function is demonstrated when management gathers and synchronizes the resources of the organization (people, capital, and physical) to complete the goals set out in the planning stage. One of the long- ...

Assignment investment choicewrite a 750 to 1000 word paper

Assignment "Investment Choice" Write a 750 to 1000 word paper. In your paper include the following: • This week's assignment is the first submission in a series of assignments you will complete studying and assessing a p ...

1 when developing risk mitigation plans one shoulda be sure

1. When developing risk mitigation plans, one should: a) Be sure to plan for every possible thing that could go wrong. b) Have a single person develop all risk scenarios . c) Always use buffers as the primary risk mitiga ...

Answer each of the following in 250 words1 describe the

Answer each of the following in 250 words: 1. Describe the stages of the product life cycle. 2. Describe the characteristics of services.

The final assignment for this course is a comprehensive

The final assignment for this course is a Comprehensive Case Analysis. The purpose of the Final Paper is for you to culminate the learning achieved in the course by describing your understanding and application of knowle ...

Case study assignmentinstructions each of you have been

Case Study Assignment Instructions: Each of you have been assigned a company to complete a case study analysis report. The case distribution can be found on BlackBoard (course content -> case study analysis - > case stud ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert