A leading contributor to the field of quality philip crosby, Ask an Expert

Management Studies

A leading contributor to the field of quality (Philip Crosby) argues that “quality is free.” Let’s consider the various categories of quality costs. Which do you feel are the most difficult to capture? Which do you feel are the easiest to capture? What implications does all of this have for firms trying to use quality costs to drive continuous improvement efforts?? Discuss briefly.

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Operation Management, Management Studies

Category:- Operation Management
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