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A large medical facility is experiencing too many missed appointments in its primary and specialty care clinics. The facility has noticed that not all patients respond well to reminder calls regarding follow-up appointments. Some patients do not answer calls and do not seem to respond to voice mail requesting they call the facility. The result is that many follow-up appointments are missed. Facility management have read articles that indicate people respond very well to text messages and would like to see which method provides the least amount of missed appointments. Missed appointments are tracked in the facility database on a monthly basis. define the critical value and the test statistic your analysis provided.

• Provide the main finding of the study. What did you prove or fail to prove?

• Provide recommendations based on your findings.

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M93111409

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