"A large fashion retailer is hiring a new Human Resource Manager for one of its new locations. The Director of Human Resources for the company is going to interview the job candidates. The position requires 5-8 years of experience in a management role, preferably in a Human Resource Department. The experience need not be in the fashion industry, but that would be a bonus. The Human Resource Manager will be responsible for running the entire Human Resource Department at the new location. In addition to his or her own responsibilities, this person's management responsibilities will include motivating employees, resolving conflicts, and overcoming resistance to change.

The Director of Human Resources wants to use the most valid form of interviewing. She wants to limit the number of hypothetical answers provided by the applicants. She would like to do whatever it takes to assure that the person who is offered the job has the experience necessary to do the job. Ultimately, she would like to know how each applicant has reacted to similar situations that he or she might experience in this new position."

1. The question about motivating employees that the organization should ask is:

A. In the past, how have you motivated an employee to perform a task that he or she did not like?

B. How would you motivate the only employee capable of performing a task to do it?

C. What would you do to motivate a person to complete a task that he or she did not like?

2. Which of the following questions related to resolving conflict should the organization ask?

A. Imagine that members of the team that you manage disagree on how to handle a problem, how would you resolve the situation?

B. How did you resolve a situation when you had a difference of opinion with a co-worker?

C. Imagine you and a co-worker disagree on how to handle a problem, how would you resolve the situation?

3. The question about overcoming resistance to change that best suits this organization is:

A. What was the hardest change you had to bring about in a past job, and how did you get others to change their thoughts or behaviors?

B. What would you do if you had a good idea for change, but team members were hesitant to change?

C. How would you handle a situation where you experience resistance to a change that you propose?

4. The organization should focus on asking situational interview questions that:

A. require the applicant to reveal an actual experience he or she had in the past when confronting the situation

B. ask what the person is likely to do when confronting a certain hypothetical situation in the future

C. require the applicant to explain how he or she would react to a given situation

5. Which of the following BEST describes the organization's interview goals?

A. Reduce some forms of impression management

B. Determine which applicants have the most creative answers

C. See how quickly applicants come up with answers