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A drive-in market has one checkout counter where one employee operates the cash register. The combination of the cash register and the operator is the server in this queuing system; the customers who line up at the counter to pay for their selections form the waiting line. Customers arrive at a rate of 24 per hour according to a Poisson distribution, and service times are exponentially distributed with a mean rate of 30 customers per hour. What are the operating characteristics for this waiting line system?

Operation Management, Management Studies

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