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a. Determine the utilization and the efficiency for each of these situations: a. A loan processing operation that processes an average of 9 loans per day. The operation has a design capacity of 14 loans per day and an effective capacity of 12 loans per day:

1. utilization = %

2. effieciency = %

b. A furnace repair team that services an average of 4 furnaces a day if the design capacity is 7 furnaces a day and the effective capacity is 6 furnaces a day.

1. utilization = %

2. effieciency = %

Operation Management, Management Studies

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