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a. Describe each of the four costs of quality: prevention, appraisal, internal failure, and external failure.

b. Next, explain how and why each type of cost would change (increase, decrease, or remain the same) if we designed a better-quality product that was also easier to manufacture.

c. Describe how and why each would change if we hired more inspectors without changing any other aspects of quality.

Operation Management, Management Studies

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