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a. Defend the statement that the operator of the process should be the owner and data plotter of the control chart, as opposed to a person form quality asurance or engineering, for example.

b. Comment on the significance of this statement: "Control chart parameters must be statistically derived and cannot simply be specifications or some arbitrary values that are based on production expectations".

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M91980309

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