A customer tells the cashier what he wants, the cashier marks it on a slip of paper, and puts it on the packaging table behind the counter. This part on average takes 30 seconds. The packaging person gets the cupcake (or cupcakes) from the correct tray (15 seconds), folds the package container (10 seconds), places the cupcake in the package and closes the package (15 seconds), then calls the customer's name and waits for the customer to get the package (20 seconds). Ignore variability in the process and assume that there is one cashier and one packaging person.

Draw a flow chart, label each step and determine the capacity of each step.
Where is the system capacity? What is the cycle time of the process?
If the packaging person goes on break and the cashier has to do all the steps, what is the cycle time of the process?