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A customer is unhappy with performance thus far on project. The customer states that, unless scope changes are made at contractor expense, the contractor would be removed from customer preferred bidders list for future contracts. The contractor must.

Answer

• Decline to carry out the scope changes.
• Carry out the scope changes at contractor expense.
• Carry out the scope changes and then submit the invoice for payment to customer.
• Take no action and hope that the customer will forget regarding the scope change request.

Operation Management, Management Studies

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