A consider the service setting of a hospital or retail bank, Ask an Expert

Management Studies

a) Consider the service setting of a hospital or retail bank. What features are commonly found in its frontstage? Backstage?

Could some of the frontstage aspects be moved backstage or vice versa? When would they be desirable to do so?

b) Why is it important to manage the tangible evidence of a service?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92649235

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