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A company offers ID theft protection using leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $25 per hour per employee. Each employee identifies an average of 3,800 potential leads a week from a list of 5,200. An average of 5 percent of potential leads actually sign up for the service, paying a one-time fee of $80. Material costs are $1,100 per week, and overhead costs are $9,000 per week. Calculate the multifactor productivity for this operation in fees generated per dollar of input. (Round your answer to 2 decimal places.)

Operation Management, Management Studies

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