A cafeteria on the sixth floor is operated by five persons performing the activities listed below in the average times shown:

Activity Average Time, Seconds

1. Serve salad and dessert 15

2. Pour Drinks 25

3. Serve Entree 60

4. serve organic veggies 20

5. Tally and Collect Payment 40

A. Draw a process flow diagram. What are (1) the bottleneck activity and (2) the service capacity per hour?

B. Suggest a reallocation of activities that woud increase capacity and use only four employees, and draw a corresponding process flow diagram. What is the capacity of the reccommended system?

C. Recommend a way to maintain the serving capacity found in part B using only three employees, and draw the associated process flow diagram.