A business unit in a health-care organization conducts an employee satisfaction and engagement survey each year. Two measures have remained low across all departments:
• Employees’ perception as being valued by the organization
• Leadership’s understanding of the demands of employees’ daily work
Some departments are clear outliers in the data. The HR director and the department managers are uncertain why these measures have declined.
To ensure that these factors do not affect the unit’s ability to attract and retain the best talent, senior leadership has asked the HR director to partner with the department managers to put solutions in place. The goal is to improve the unit’s results in the next 12 months, which is in line with the timing of the next satisfaction survey.
A. To improve the business unit’s employee engagement results within the next 12 months, what is the first thing the HR director should do?
1. Communicate the survey results via an e-mail broadcast to the entire employee group in the business unit.
2. Conduct focus groups with employees in the departments that had the greatest decline in the two measures.
3. Coordinate a meeting with all department managers to review the survey results and determine next steps.
4. Meet with senior leadership to better understand the goals and expectations for the next survey process.
B. What is the most effective way the HR director can engage the managers in the analysis of the survey data and the development of solutions?
1. Facilitate discussions between department managers with similar survey results to determine where there may be common themes.
2. Partner with department managers to form committees within and across departments to further interpret results and determine actions.
3. Clearly communicate the goals of the next survey and request that each department manager work with employees to set measurable objectives to achieve the goals.
4. Review department-level results with each manager in the business unit and develop action plans based on the analysis of the survey results.
NOTE: Choose one answer for each question and provide the reasoning for the selected answers. ( Employee Engagement)