A business operations center provides three core service, Ask an Expert

Management Studies

A business operations center provides three core service functions to both internal and external clients. The three core service functions are inbound calls/customer service, account verification and outbound products. There have been some potential issues in terms of overall system reliability. You have been tasked to take a look at this to ensure the reliability factors are indeed accurate. You have measured over the quarter, all three-core service functions and noted the following reliabilities of .80, .70 and .96 respectively. So, what is the overall reliability of this system, as described? Now, could you improve the overall reliability by adding in a subroutine to this process, let’s say adding a subroutine at the account verification process point? How much more would this improve the overall reliability, if at all? Utilize the numbers already provided. What are some potential solutions overall to improve the numbers in either case? Please show all work (simply cut and paste your work into the response area) and discuss in depth, your solutions and potential outcomes.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92558625

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