9-1 How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.
9-3 Define the six important employee behaviors.
10-9 How do you think scientific management theories would react to the increased use of teams in organizations? How would behavioral science theorists react?
11-1 Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation issues?
11-10 What challenges do managers face in motivating today's workforce?
12-4 What would a manager need to know to use Fiedler's contingency model? Be specific.
12-8 Do followers make a difference in whether a leader is effective? Discuss.