26. At the beginning of project execution, you notice different opinions between team members relating to project work and deliverables and to the level of overall complexity. What should you do right now?26 o Give your team members some time to develop a common understanding of the project scope and product scope. Upcoming interface problems may be resolved later. o Use the risk management processes to identify and assess risks caused by misunderstandings and develop a plan with measures in order to respond to them. o Organize meetings to identify and resolve misunderstandings between team members in order to avoid interface problems, disintegration and costly rework early in the project. o Use interviews in private with each individual team member to inform them of your expectations and your requirements in an atmosphere of confidence.

27. You have just taken over as manager of a project that will create many benefits for the performing organization, but you sense a high level of resistance in various stakeholders right from the start. What is the most appropriate action to resolve the problem?27 o Develop a responsibility assignment matrix (RAM) which clearly shows the responsibility of each stakeholder for the various project activities and who needs to be consulted and informed. o Develop an organization diagram, which places each of the stakeholders at an appropriate position inside the project and allows for certain lines of communication while disallowing others. o Schedule a meeting with these stakeholders to present the project, discuss and establish ground rules, ensure their involvement and identify initial personal and organizational issues. o Do not talk to these stakeholders too much at this time, instead create faits accomplis, which will later force the stakeholders to support the project due to a lack of alternatives for them.
28. You are in the process of planning a project and found that stakeholders often have varying objectives and requirements. This makes it hard to come up with a plan with which all objectives will be met. What is probably most helpful to ensure common understanding?28 o Ask the project stakeholders to build focus groups in order to discuss and remedy conflicting interests. o Create an exhaustive document describing your point of view and ask stakeholders to review it. o Let each stakeholder write a statement of work, merge the documents to a project scope statement. o Use your authorization as the project manager to clearly prioritize the different objectives.
29. Projects frequently do not meet customer expectations for which of the following reasons? 29 o Poor risk management by the contractor running the project o Poor technical ability of the contractor running the project for the customer o Technical inability and poor risk management by the contractor o Unclear scope definition by the customer for whom the project is performed
30. What is typical for critical chain project management?30 o Management of buffers o Management of total floats and free floats o Management of leads and lags o Management of resource over-allocations